ISO/IEC 17025:2017 Training on Introduction, Awareness, Interpretation and Documentation

ISO/IEC 17025:2017 specifies the general requirements for the competence, impartiality and consistent operation of laboratories.

ISO/IEC 17025:2017 is applicable to all organizations performing laboratory activities, regardless of the number of personnel.

Laboratory customers, regulatory authorities, organizations and schemes using peer-assessment, accreditation bodies, and others use ISO/IEC 17025:2017 in confirming or recognizing the competence of laboratories.

Programme Objective

The primary objective of this 2-day training workshop is to provide participants with a comprehensive understanding of the ISO/IEC 17025:2017 standard. Through interactive sessions and practical examples, attendees will gain awareness of the key requirements and principles necessary for ensuring competence, impartiality, and consistent results in testing and calibration laboratories. This workshop aims to equip participants with the skills and knowledge needed to interpret and document compliance with the ISO/IEC 17025:2017 standard.

Programme Outline

Day 1: Introduction and Awareness and Interpretation


  1. Understanding ISO/IEC 17025:2017: Key Concepts and Benefits
  2. Basic Terminologies
  3. Management System Requirements for Laboratories
    • General Requirements (4.0)
    • Structural Requirements (5.0)
    • Resource Requirements (6.0)
    • Process Requirements (7.0)
    • Management System Requirements (8.0 – ISO 9001:2015)
  1. Metrological Traceability
  2. Measurement Uncertainty
  3. Reviewing the Role of Personnel Competence
  4. Ensuring Impartiality and Confidentiality
  5. Conducting Validity and Appropriateness of Test/Calibration Methods.
  6. Case Studies and Practical Application


Day 2: Documentation, Audit and Case studies


  1. Risk-Based Approach in Laboratory Operations
  2. Equipment Calibration and Maintenance
  3. Ensuring Validity of Test Results / Proficiency Testing and Interlaboratory Comparisons
  4. Document Control and Record Keeping
  5. Management of Nonconformities and Corrective Actions
  6. Introduction To Audit, Audit Types, Principles, Requirements
  7. Planning & Conducting An Audit
  8. Audit Methodologies
  9. Audit Findings
  10. Audit Reporting, Corrective Action And Follow-up
  11. Case Studies and Practical Application


Programme Fee

SMF Members: $788

Non SMF Members: $850

*Course fees before GST

**Funding is subjected to approval

Note that purchases of goods and services from GST-registered businesses will be subject to GST at 8%.


Participants are encouraged to have a basic understanding of laboratory processes, quality management principles, and terminology. Familiarity with ISO standards will be helpful but not mandatory.


Understanding of Singapore’s Accreditation requirements and Regulatory Framework for Laboratories, Awareness of Relevant Singaporean Standards and Guidelines., Familiarity with Industry Practices in Testing and Calibration will be useful.

Terms & Conditions

1. All notice of transfer/withdrawal / deferment must be given in writing and submitted at least 2 weeks prior to course commencement. 


2. An administrative fee of $60 (GST inclusive) will be imposed if notice is received less than 2 weeks. 


3. If notice of withdrawal is received: 

  • At least 1 week before commencement of the course, a 20% of the full course fee will be charged. For government-funded course, a 20% of full course fee before funding will be charged. 
  • Less than 1 week before commencement of the course, a 30% of the full course fee will be charged. For government- funded course, a 30% of full course fee before funding will be charged. 
  • No show on the scheduled date, a full course fee will be levied. For government-funded course, a full course fee before funding will be charged. 


3. For all government-funded programmes (WSQ & Non-WSQ), funding is only applicable to: 

  • Singapore Citizens or Singapore Permanent Residents. 
  • Participants who have achieved at least 75% attendance and passed all required assessments. 
  • Full course fee will be charged to participants who fail to meet the above-mentioned criteria. 


4. Certificates or Statement of Attainment or Certificate of Attendance will only be issued to participants who have achieved 75% attendance and undergo assessment (if applicable). 


5. When a course is cancelled, fails to commence or fails to complete under unforeseen circumstances, participant is allowed to defer the intake at no cost or withdraw from the course; under such situation, a full refund of the advance payment will be given. 


6. Notice of change in participant’s name must be given in writing, no less than 5 days prior to course commencement. 


7. SMF reserves the right to change the venue, cancel or postpone the event without prior notice and full refund will be given under such circumstances. Such modifications shall become effective immediately upon the posting thereof. Please approach your account manager for more queries. 


8. SMF Centre for Corporate Learning Pte Ltd has a Data Protection Policy which provides more information about how we collect, use and disclose your personal data. Please click the link below to know more.

Appeal Process

1. The candidate has the right to disagree with the assessment decision made by the assessor.


2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.


3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.


4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.


5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.


6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.


7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.


8. The candidate must lodge the appeal within 7 days, giving reasons for appeal together with the appeal fee of $108.00 (inclusive of 8% GST).


9. The assessor can help the candidate with writing and lodging the appeal.


10. The assessment manager will collect information from the candidate & assessor and give a final decision.


11. A record of the appeal and any subsequent actions and findings will be made.


12. An Assessment Appeal Panel will be formed to review and give a decision.


13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.


14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.


15. Please click the link below to fill up the Candidates Appeal Form.

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Programme Key Information