Conversational Agentic AI for Logistics
This 3-day applied workshop empowers logistics professionals, operations managers, and process automation teams to design and deploy conversational AI agents that streamline communication, improve visibility, and enhance decision-making across supply chain workflows. Participants will learn how AI agents can automate coordination, handle documentation, track inventory, and respond to real-time logistics events through natural conversation.
Through guided labs and scenario-driven simulations, participants will explore how to connect conversational AI systems with ERP, WMS, and logistics tracking tools. The workshop blends conversational design, workflow automation, and the Model Context Protocol (MCP) to build intelligent multi-agent ecosystems for logistics orchestration.
What You’ll learn:
- Explain how Conversational and Agentic AI enhance logistics and supply chain operations.
- Identify key communication and coordination challenges that AI agents can address.
- Design and build conversational flows for order tracking, dispatching, and reporting.
- Integrate AI agents with ERP, WMS, and CRM systems using automation platforms.
- Implement MCP for real-time coordination across multiple agents and systems.
- Apply responsible AI governance and PDPA-compliant data handling in logistics contexts.
- Measure the performance and ROI of AI-enabled logistics workflows.
- Develop a strategic plan for scaling conversational and agentic AI across logistics functions.
Day 1: Conversational AI Foundations in Logistics
- Module 1: The Role of AI in Modern Logistics and Supply Chain Coordination
- Module 2: Conversation Design for Operations and Dispatch Scenarios
- Module 3: Agentic Thinking – Designing Multi-Agent Workflows for Logistics
- Module 4: Tools and Ecosystem Overview – OpenAI, Zapier, Make, and MCP
- Module 5: Hands-On Lab – Building Your First Logistics AI Assistant
Day 1 Wrap-Up: Reflection – Automating Coordination with Conversational AI
Day 2: Integration and Workflow Automation
- Module 6: Building End-to-End Shipment and Inventory Workflows
- Module 7: Integrating AI with ERP, WMS, and CRM Platforms
- Module 8: Applying MCP for Real-Time Collaboration and Task Allocation
- Module 9: Hands-On Lab – Creating Automated Conversation Flows
- Module 10: Use Case Simulation – Dispatch, Tracking, and Customer Support
Day 2 Wrap-Up: Group Sharing – Evaluating Operational Use Cases
Day 3: Optimization, Governance, and Deployment
- Module 11: Testing and Refining Conversational Flows for Reliability
- Module 12: Governance, Security, and PDPA in AI-Powered Logistics
- Module 13: Performance Measurement – Speed, Accuracy, and Responsiveness
- Module 14: Scaling Conversational Agents Across Supply Chain Nodes
- Module 15: Capstone Lab – Building a Logistics AI Orchestration Blueprint
Final Module: Presentation & Implementation Roadmap – “From Conversation to Coordination”
*Course fees before GST
Note that purchases of goods and services from GST-registered businesses will be subject to GST at 9% GST. The GST amount calculated will be based on full course fees.
• O Level and above
• A minimum of 3 years working experience
• Language proficiency is English, at GCE N’ Level
An applicant must be at least 18 years of age on admission to the programme.
1. All notice of withdrawal must be given in writing before the issuance of letter of confirmation. Once confirmation letter is sent to participant, no cancellation will be allowed or penalty charges will apply.
If notice of withdrawal is received:
– At least 1 week before commencement of the course, a 20% of the full course fee will be charged. For government-funded course, a 20% of full course fee before funding will be charged.
– Less than 1 week before commencement of the course, a 30% of the full course fee will be charged. For government-funded course, a 30% of full course fee before funding will be charged.
– No show on the scheduled date, a full course fee will be levied. For government-funded course, a full course fee before funding will be charged.
2. For all government-funded programmes (WSQ & Non-WSQ), funding is only applicable to:
– Singapore Citizens or Singapore Permanent Residents
– Participants who have achieved at least 75% attendance and passed all required assessments
Full course fee will be charged to participants who fail to meet the above-mentioned criteria.
3. When a course is cancelled, fail to commence or fail to complete under unforeseen circumstances, participant is allowed to defer the intake at no cost or withdraw from the course; under such situation, a full refund of the advance payment will be given.
4. Notice of change in participant’s name must be given in writing, not less than 5 days before the course commencement date.
5. SMF CCL reserves the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof.
6. SMF Centre for Corporate Learning Pte Ltd has a Data Protection Policy which provides more information about how we collect, use and disclose your personal data. Please click the link below to know more.
https://smfccl.sg/privacy/
1. The candidate has the right to disagree with the assessment decision made by the assessor.
2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
8. The candidate must lodge the appeal within 7 days, giving reasons for appeal together with the appeal fee of $109.00 (inclusive of 9% GST).
9. The assessor can help the candidate with writing and lodging the appeal.
10. The assessment manager will collect information from the candidate & assessor and give a final decision.
11. A record of the appeal and any subsequent actions and findings will be made.
12. An Assessment Appeal Panel will be formed to review and give a decision.
13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
15. Please click the link below to fill up the Candidates Appeal Form.
