GenAI Essential for Everyday Productivity
Generative AI (GenAI) is moving from experimentation to operational use. Organisations are no longer asking whether GenAI works. They are trying to determine where it delivers real value and how to apply it safely in daily workflows.
GenAI Essentials for Everyday Productivity is designed as a hands-on hybrid programme focused on applied workplace use. Participants move beyond prompt usage into practical workflow design, learning how GenAI can support real departmental tasks such as drafting, coordination, information synthesis, and decision support.
The programme blends strategic context, guided exploration, and a structured build lab. Participants leave not just with ideas, but with a working productivity workflow, tested prompts, and a practical roadmap for applying GenAI in their roles.
- Apply generative AI tools to support routine work activities such as drafting, summarisation, coordination, and information synthesis within their job scope.
- Analyse existing work processes to identify tasks suitable for GenAI augmentation, distinguishing between high-value use and inappropriate use.
- Configure and test simple AI-enabled workflows using available tools, refining prompts and process logic to improve output relevance and usability.
- Evaluate GenAI outputs for accuracy, bias, and reliability, and apply basic validation practices before workplace use.
- Plan how GenAI can be introduced into their roles or teams, identifying risks, safeguards, and immediate implementation opportunities.
- Produce an action plan outlining one workflow, required tools, expected benefits, and next steps for application within 30 days.
Participants are required to create and access their own individual accounts for the tools used during the hands-on lab components. The workshop will utilise the following platforms:
- Zapier
- OpenAI
- Claude Desktop
Participants must be able to:
- Register using a valid email address
- Log in securely during the session
- Perform basic configuration steps as guided by the facilitator
These accounts are essential for participation in the workflow and agentic lab exercises. Participants who are unable to create or access the required tools may have limited ability to complete the practical components of the programme.
Participants are encouraged to use a personal device (laptop) with stable internet access. Corporate firewall restrictions should be checked in advance where applicable.
• Role of Generative AI in workplace productivity and operational workflows.
• Concept of agentic workflows and structured human–AI collaboration.
• Differences between tools, capabilities, and AI skills in workflow environments.
• Principles of structured prompt design and context management (including MCP as structured context logic).
• Fundamentals of workflow orchestration using automation platforms.
• Limitations of Generative AI including hallucination, bias, and reliability risks.
• Responsible use practices including validation checkpoints, safeguards, and human oversight requirements.
• Organisational considerations for introducing GenAI into workplace processes, including readiness and governance factors.
*Course fees before GST
Note that purchases of goods and services from GST-registered businesses will be subject to GST at 9% GST. The GST amount calculated will be based on full course fees.
By proceeding with this registration, you confirm that you meet these pre-requisites, agree to the Terms and Conditions, and understand that any false information may affect your eligibility and result in penalties:
Course Pre-requisites:
Applicants must be 21 years old or above, and meet all of the following criteria:
• be able to speak, listen, write, and read English with Numeracy skills at a minimum proficiency level 4 of the Employability Skills System (i.e., Workplace Literacy and Numeracy, WPLN).
• have at least 2 years of working experience in manufacturing, engineer associates, technician, or team lead-er (PMET)
• have access to a suitable device and possess the necessary IT skills to effectively engage in the sessions.
1. All notice of withdrawal must be given in writing before the issuance of letter of confirmation. Once confirmation letter is sent to participant, no cancellation will be allowed or penalty charges will apply.
If notice of withdrawal is received:
– At least 1 week before commencement of the course, a 20% of the full course fee will be charged. For government-funded course, a 20% of full course fee before funding will be charged.
– Less than 1 week before commencement of the course, a 30% of the full course fee will be charged. For government-funded course, a 30% of full course fee before funding will be charged.
– No show on the scheduled date, a full course fee will be levied. For government-funded course, a full course fee before funding will be charged.
2. For all government-funded programmes (WSQ & Non-WSQ), funding is only applicable to:
– Singapore Citizens or Singapore Permanent Residents
– Participants who have achieved at least 75% attendance and passed all required assessments
Full course fee will be charged to participants who fail to meet the above-mentioned criteria.
3. When a course is cancelled, fail to commence or fail to complete under unforeseen circumstances, participant is allowed to defer the intake at no cost or withdraw from the course; under such situation, a full refund of the advance payment will be given.
4. Notice of change in participant’s name must be given in writing, not less than 5 days before the course commencement date.
5. SMF CCL reserves the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof.
6. SMF Centre for Corporate Learning Pte Ltd has a Data Protection Policy which provides more information about how we collect, use and disclose your personal data. Please click the link below to know more.
https://smfccl.sg/privacy/
1. The candidate has the right to disagree with the assessment decision made by the assessor.
2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
8. The candidate must lodge the appeal within 7 days, giving reasons for appeal together with the appeal fee of $109.00 (inclusive of 9% GST).
9. The assessor can help the candidate with writing and lodging the appeal.
10. The assessment manager will collect information from the candidate & assessor and give a final decision.
11. A record of the appeal and any subsequent actions and findings will be made.
12. An Assessment Appeal Panel will be formed to review and give a decision.
13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
15. Please click the link below to fill up the Candidates Appeal Form.
