Leadership Pathway Program
The Leadership & People Development Programme develops leaders who can make sound judgments and effective decisions in increasingly complex, technology-enabled, and uncertain environments. Through a progressive leadership pathway, participants strengthen their capability to lead people, manage operations, and drive organisational performance using an experience-led learning approach that integrates operational practice, stakeholder engagement, structured reflection, and AI-supported decision-making.
The programme prepares leaders at every organisational level—from Supervisors to Managers and Directors—to confidently balance competing priorities, navigate uncertainty, and lead sustainable organisational success.
Upon completion of the programme, participants will be able to:
- Apply sound leadership judgment when making decisions under operational and strategic uncertainty.
- Translate organisational goals into effective operational and business outcomes.
- Lead teams through clear communication, coaching, stakeholder engagement, and collaboration.
- Balance competing priorities using systems thinking and data-informed decision-making.
- Leverage AI, digital technologies, and operational data to enhance planning, execution, and performance.
- Reflect on leadership experiences to continuously improve decision quality and leadership effectiveness.
- Progress from operational leadership to strategic leadership through a structured leadership development pathway.
Level 3 – Supervisors
Building Operational Leadership Excellence
Participants develop the judgment and confidence to lead frontline teams by making effective operational decisions under daily uncertainty.
Modules
- Applying Critical Thinking and Reflective Self-Awareness in Operations Planning and Control
- Practising Self-Aware Conflict Resolution and Safety-Led Communication
- Demonstrating Quality Standards through Coaching, Feedback and Team Communication
Key Learning Areas
- Operational planning and resource allocation
- Critical thinking and prioritisation
- Emotional intelligence and conflict management
- Safety leadership
- Coaching and performance feedback
- Quality execution
- AI-enabled operational decision support
- Reflection and continuous improvement
Level 2 – Managers
Leading Teams, Systems and Organisational Performance
Participants strengthen their ability to lead managers and cross-functional teams while balancing business priorities, stakeholder expectations, and organisational performance.
Modules
- Implementing Team Empowerment and Conflict Resolution
- Inspiring Change Storytelling and Data-Informed Coaching
- Applying Systems Thinking and Collaborative Trade-Off Decision-Making
- Implementing KPI Accountability and Coaching for Performance Discipline
- Driving Data-Driven Strategic Dialogue for Technology Roadmap Sponsorship
Key Learning Areas
- Team empowerment
- Stakeholder engagement
- Change leadership
- Systems thinking
- Cross-functional collaboration
- KPI management
- Performance coaching
- Strategic communication
- Digital transformation leadership
- AI-supported performance analysis
Level 1 – Directors
Leading Strategy, Innovation and Enterprise Transformation
Participants develop strategic leadership capabilities to shape organisational direction, govern enterprise risks, and lead sustainable transformation.
Modules
- Creating Innovation Cultures and Framing Complex Decisions
- Orchestrating Enterprise Agility, Influence and Risk Governance
- Leading Trust-Based Ecosystem Negotiations and Strategic Roadmap Stewardship
Key Learning Areas
- Strategic thinking
- Innovation leadership
- Governance and enterprise risk
- Organisational agility
- Executive influence
- Ecosystem partnerships
- Strategic negotiation
- AI governance and human-AI decision accountability
- Long-term organisational stewardship
Programme Methodology
The programme adopts the internationally recognised 70-20-10 leadership development model, enabling participants to learn through:
- 70% Experience – workplace application, simulations, operational projects and real-world leadership practice.
- 20% Exposure – coaching, mentoring, peer learning and stakeholder engagement.
- 10% Education – structured learning, leadership frameworks and AI-enabled insights.
This experience-led approach develops leaders who can consistently exercise sound judgment, adapt to change, and make effective decisions in complex manufacturing and business environments.
Applicants must be 25 years old or above and meet at least one of the following criteria:
- Sales personnel who wish to enhance their sales effectiveness, customer engagement, and business development skills; or
- Business Development Executives, Sales Executives, Account Managers, Key Account Executives, Sales Engineers, Customer Success Executives, or professionals in client-facing roles; or
- Early- and mid-career professionals who are responsible for managing customer relationships, driving sales, or identifying business opportunities
1. All notice of transfer/withdrawal / deferment must be given in writing and submitted at least 2 weeks prior to course commencement.
2. An administrative fee of $60 (GST inclusive) will be imposed if notice is received less than 2 weeks.
3. If notice of withdrawal is received:
– At least 1 week before commencement of the course, a 20% of the full course fee will be charged. For government-funded course, a 20% of full course fee before funding will be charged.
– Less than 1 week before commencement of the course, a 30% of the full course fee will be charged. For government-funded course, a 30% of full course fee before funding will be charged.
– No show on the scheduled date, a full course fee will be levied. For government-funded course, a full course fee before funding will be charged.
4. For all government-funded programmes (WSQ & Non-WSQ), funding is only applicable to:
– Singapore Citizens or Singapore Permanent Residents.
– Participants who have achieved at least 75% attendance and passed all required assessments.
– Full course fee will be charged to participants who fail to meet the above-mentioned criteria.
5. Certificates or Statement of Attainment or Certificate of Attendance will only be issued to participants who have achieved 75% attendance and undergo assessment (if applicable).
6.When a course is cancelled, fails to commence or fails to complete under unforeseen circumstances, participant is allowed to defer the intake at no cost or withdraw from the course; under such situation, a full refund of the advance payment will be given.
7. Notice of change in participant’s name must be given in writing, 1no less than 5 days prior to course commencement.
8. SMF reserves the right to change the venue, cancel or postpone the event without prior notice and full refund will be given under such circumstances. Such modifications shall become effective immediately upon the posting thereof. Please approach your account manager for more queries.
9. SMF Centre for Corporate Learning Pte Ltd has a Data Protection Policy which provides more information about how we collect, use and disclose your personal data. Please click the link below to know more.
https://smfccl.sg/privacy/
1. The candidate has the right to disagree with the assessment decision made by the assessor.
2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
8. The candidate must lodge the appeal within 7 days, giving reasons for appeal together with the appeal fee of $109.00 (inclusive of 9% GST).
9. The assessor can help the candidate with writing and lodging the appeal.
10. The assessment manager will collect information from the candidate & assessor and give a final decision.
11. A record of the appeal and any subsequent actions and findings will be made.
12. An Assessment Appeal Panel will be formed to review and give a decision.
13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
15. Please click the link below to fill up the Candidates Appeal Form.
