Negotiation Skills Best Practice (Online)

This workshop serves as an introduction to best practice negotiations and will meet the needs of individuals that have some negotiation experience, but do not consider themselves experienced negotiators. The workshop is focused on setting in place principles for the development of robust negotiation skills.

Programme Objective

Who Should Attend:


Experienced or new team leads, managers and senior managers.Candidates will learn the following:


1. Have the knowledge and tools necessary to be able to conduct any negotiation as a competetive and collaborative negotiation
2. Understand how to make the most effective use of time available for negotiation preparation
3. Appreciate the benefits of a wide range of persuasion techniques which are effective in commercial negotiations
4. Be aware of the most commonly used tricks, traps and ploys used in negotiation and, more importantly, how to deal with them
5. See for yourself the factors which make the difference between effective and average negotiators

Programme Outline

Upon completion, participants will be able to:


1.   Defining the Purpose, Criteria and Rationale of Negotiating
2.   Setting the Stage – Understanding the When and Where of Negotiation
3.   Win-Win, Win-Lose, Lose-Lose – Understanding Negotiation Outcomes
4.   Applying The RIGHT-Step Negotiation Process
5.   The Communication Jungle – Negotiation with Different Types of People
6.   Beyond the Basics – Deadlocks, Standstills and Concessions
7.   Assessing Needs, Fears, Wants and Concerns of Both Parties
8.   Identifying, Handling and Controlling Manipulation Tactics
9.   Recognising Dirty Tricks and Traps
10. Negotiating for a ‘Win-Win’ Solution
11. Speaking the Language-Verbal and Non-Verbal
12. Using and Countering Power in Negotiations
13. The Art and Science of Persuasion
14. What to Do After the Negotiation


1 day (9.00am ~ 5.00pm)

Programme Fee

Total course fees :


Member $300
Non member $350


*Course fees before GST


Note that purchases of goods and services from GST-registered businesses will be subject to GST at 9% GST. The GST amount calculated will be based on full course fees.


• O Level and above
• A minimum of 3 years working experience
• Language proficiency is English, at GCE N’ Level


An applicant must be at least 18 years of age on admission to the programme.

Terms & Conditions

1. All notice of withdrawal must be given in writing before the issuance of letter of confirmation. Once confirmation letter is sent to participant, no cancellation will be allowed or penalty charges will apply.


If notice of withdrawal is received:


– At least 1 week before commencement of the course, a 20% of the full course fee will be charged. For government-funded course, a 20% of full course fee before funding will be charged.

– Less than 1 week before commencement of the course, a 30% of the full course fee will be charged. For government-funded course, a 30% of full course fee before funding will be charged.
– No show on the scheduled date, a full course fee will be levied. For government-funded course, a full course fee before funding will be charged.


2. For all government-funded programmes (WSQ & Non-WSQ), funding is only applicable to:
– Singapore Citizens or Singapore Permanent Residents
– Participants who have achieved at least 75% attendance and passed all required assessments

Full course fee will be charged to participants who fail to meet the above-mentioned criteria.


3. When a course is cancelled, fail to commence or fail to complete under unforeseen circumstances, participant is allowed to defer the intake at no cost or withdraw from the course; under such situation, a full refund of the advance payment will be given.


4. Notice of change in participant’s name must be given in writing, not less than 5 days before the course commencement date.


5. SMF CCL reserves the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof.


6. SMF Centre for Corporate Learning Pte Ltd has a Data Protection Policy which provides more information about how we collect, use and disclose your personal data. Please click the link below to know more.

Appeal Process

1. The candidate has the right to disagree with the assessment decision made by the assessor.


2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.


3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.


4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.


5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.


6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.


7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.


8. The candidate must lodge the appeal within 7 days, giving reasons for appeal together with the appeal fee of $108.00 (inclusive of 8% GST).


9. The assessor can help the candidate with writing and lodging the appeal.


10. The assessment manager will collect information from the candidate & assessor and give a final decision.


11. A record of the appeal and any subsequent actions and findings will be made.


12. An Assessment Appeal Panel will be formed to review and give a decision.


13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.


14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.


15. Please click the link below to fill up the Candidates Appeal Form.

Need help? Get in touch with our team now.

Programme Key Information